[ale] Comcast not in the real world!

[Rebecca Jones]

<snip>

> Has anybody had experience with them ??

I was still running Windows when I had to call them, so I can't answer on that 
count.

Unfortunately my personal experiences have not been positive.  I was having a 
similar problem and was told by the first person I spoke with that it must be 
my modem since the network in my area was fine.  I bought my own and the 
customer service rep. tried to tell me that my modem could not obtain an IP 
address due to some bizarre incompatibility ... even though I'd been using 
the modem for almost 6 months with no issues.  The status light was also 
blinking, indicating the modem could not establish a connection with the 
network ... *at all*.  (Looked like a network issue to me.)  I think she just 
didn't have a clue and wanted to pass the buck.  (She told me to call the 
manufacturer of my modem.)

When I called back again, I got someone who agreed to send someone to 
troubleshoot.  Turns out, it was a faulty splitter.  Is there any chance your 
cable is fuzzy when the network goes out?  That was the other indicator of my 
problem.

Hopefully, your experience will be more positive.

Beckie
_______________________________________________
Ale mailing list
Ale at ale.org
http://www.ale.org/mailman/listinfo/ale