[ale] Subject line: Refer-A-Friend for DIRECTV DSL(tm) and get$50! (fwd)

[John Mills]

Hi Jeff -

On Fri, 26 Apr 2002, Jeff Hubbs wrote:

> WHEN PIGS FLY!!!!!
> 
> In November '01, my DirecTV service up and died.  Just died.  No 
> carrier; nothing.  It never returned.  I called every day, at least once 
> a day for about two weeks.  It seemed that Bellsouth, if they were 
> actually getting the message to do a repair (which was never actually 
> proven to me), simply did nothing.  Bellsouth, for their part, wouldn't 
> even talk to me about it as I wasn't a Bellsouth FastAccess DSL 
> customer.  As I finally told a higher-level DirecTV rep after she whined 
> that they weren't responsible for what BS did or didn't do, I told her 
> that I did hold DirecTV responsible for managing (mismanaging?) their 
> relationship with BS.

Sounds pretty terrible, and I would sure feel as you do, but other folks
on this list have had better luck, too.

I would say DIRECTV is indeed responsible for the services they resell
(including BS participation), but BS is out to kill them (and all their
competitors) which means BS shenanigans are truly beyond DIRECTV's
control. Not a happy mix, but not unique to DIRECTV.

 - John Mills


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