[ale] mediaOne modem

[Jim Popovitch]

M1 requires that you call every day there is an outage to get credit
for that day.   The way I figure it, they would owe me money by now,
but reality tells me to not push that envelope.  I just want it to
work.  The loss of my $40 isn't going to cause them to loose sleep.

--- Michael Smith <MSmith at webtonetech.com> wrote:
> 	Are you calling Media None and getting re-imbursed.....  I had some
> problems at the beginning of the year with Charter and demanded to be
> re-imbursed for the week I was down.  Believe it or not in my next
> bill the
> credit was there.  Although I didn't have service, I didn't pay for
> it...
> 
> Mike
> 
> -----Original Message-----
> From: Jim Popovitch [mailto:jimpop at yahoo.com]
> Sent: Thursday, May 10, 2001 10:01 AM
> To: ale at ale.org
> Cc: nhd at lists.rr.com
> Subject: RE: [ale] mediaOne modem
> 
> 
> Well, it's 10AM and MediaOne/AT&T-Broadband is still a no-show for
> today.  This makes 6 times they have failed to show up for a
> scheduled
> visit.
> 
> -Jim P.
> 
> --- Jim Popovitch <jimpop at yahoo.com> wrote:
> > --- Randal Jarrett <rsj at radio.org> wrote:
> > > So, if you don't mind waiting times on hold that are 
> > > measured in hours for both customer support and billing, 
> > > and can put up with installers that don't know what they 
> > > are doing or are supposed to be doing, then give them a try.
> > 
> > I couldn't have said it better myself.  As a former MediaOne
> > contractor, and a very vocal advocate, my experiences have become
> > nightmares since AT&T has taken over.  
> > 
> > To give you an idea of what their service is like, I wrote a batch
> > file and ran it on a NT machine dedicated to my cable modem (no
> > Linksys router involved)  The log file shows the service coming in
> > and out over a 8 hour period a few weeks ago.  Note the service
> > *still* does this.
> > 
> > The IP address that is being pinged is the "next-hop" from my cable
> > modem, the headend.
> > 
> > Five different M1/AT&T service techs have been scheduled to visit,
> > NONE made it here.  Another one is due tomorrow AM.  I have found
> > that to get AT&T to wakeup, I have to call RoadRunner.  The
> > RoadRunner NOC can be reached at: 1-877-777-2263
> > 
> > My log file is available at http://jimpop.net/m1-test.log
> > 
> > 
> 
> 
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