[ale] Tech support

[Bob]

There is _lots_ of commercial support for Linux.  A google search shows
93,000 entries.  A good starting place is

	http://www.linuxdoc.org/HOWTO/Consultants-HOWTO/index.html

I am in there under Georgia and have been taking care of a number of
sites in Georgia and elsewhere.  Security is one of my specialties.


For those who have not been there, it is hard to understand how "it
works" for SysAdmins at many commercial shops.  Reliability and fast
repair of problems are far more important than cost.  So is responsibility
and predictable costs.

At a well-funded shop, a SysAdmin's job is to figure out which vendor's
hardware or software is causing a problem and either get a support
person to tell them what to do or to send someone in TODAY.  Management
also recognizes that a SysAdmin cannot know everything and that tracking
down a problem may take days (even with source) and that the SysAdmin
may not be the expert in, say comm. protocol programming, that fixing
a problem requires.

Many companies are happy to pay hundreds of dollars a month for
guaranteed 24x7 support.

Bob Toxen
bob at cavu.com
http://www.cavu.com
Fly-By-Day Consulting, Inc.      "Don't go with a fly-by-night outfit!"
Quality Linux & UNIX security and software consulting since 1990.
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