[ale] Cable modems and total-web

[Christopher Fowler]

Yes.  We actually had a long talk.  Basically here is what happens:

1.  I call support
2.  They dispatch Cableevision
3.  Cablevision dispatch sub-contractor
4.  Sub-contractor shows up 24-72hrs later.
5.  Sub-contractor tweaks outside settings at box and e-mails convergence of
completion
6.  The modem should work now.

Pros:  Don't know any.
Cons: Convergence has no info on when sub-contractor shows up.  They
state that rarely does the contractor need to go into the house.  I do not
need to
be there.  Each dispatch takes around 3 days to fix and contractors do not
work on Sundays.

I guess I expect too much from residential internet access.  Maybe if I paid
the
business price I can get 24hr uptime.

Chris
-----Original Message-----
 From: Sue Bauer-Lee <sblee at tazmania.org>
To: Christopher Fowler <cfowler at avana.net>
Date: Sunday, June 06, 1999 4:27 PM
Subject: Re: [ale] Cable modems and total-web


>Did you call/email 'info', 'helpdesk', etc. with these same complaints?
>
>>
>> I just installed a cable modem last week and it seems fairly fast.  It
>> worked only 2 hours and trying to get a technician onsite is like trying
to
>> win the lottery.  Support states that usually I do not need to be at home
>> and they did come by once and did some work.  But I'm still getting those
>> amber lights.  They can not give me a time or date when someone will be
out
>> here.  It has been total frustration and the only reason I have chose
>> cablevision over ADSL is to get a static IP.  Total-web will be dhcp by
>> December or later.  What alternatives do I have and how can I get a
static
>> IP with good support?
>>
>> I'm 4 hours away from calling total-web and canceling the service just
>> because they can not seem to get someone out here to fix the d**n thing.
Am
>> I be unreasonable?  I need uptime and I need access away from home.  I'm
>> usually not at home during the week.
>>
>> I'v also have and HP9000/G30 behind the MASQ server running HP-UX 10.20.
>> The intention of this machine is to give accounts to those who wish to
>> telnet in and explore the HP-UX OS.  I know when I was in school and
learing
>> I did not have access to any machines other that x86 and mainframes and
>> could have used access to an HP or RS/6000 or Sparc.
>>
>> The access method it to telnet to a port on the masq server that will
excute
>> a shell telneting to the HP/9000.  I would prefer to use another method.
>> That method causes telnet to use line mode instead of char mode.  I
assume
>> there is a program that will open a socket on the internal network and
pass
>> data through and be seemless to end users.
>>
>> If you would like to play on this machine please send me contact info and
I
>> will create an account and give you access information.  If you have
>> connections with total-web please ask them to fix this before I through
it
>> out of my house.
>>
>> If you are looking for access on another OS please email me and I'll see
if
>> I can run those on the network.  Some can be ran from Vmware.
>>
>>
>> A very upset UNIX junkie,
>> Chris Fowler
>>
>